After shopping at many local stores, I went to Moore's Fine Furniture to look at reclining couches. I was met by Carolyn Harris, the salesperson. After looking around for a while, I finally settled on a Lazyboy couch and sat on both reclining sections and the middle seat, trying them out to make sure it was comfortable no matter where one sat. I then asked her about the store's repair department since I had problems with a previous Lazyboy couch that I purchased from another store where I received terrible service and response for a defective couch. She proceeded to give glowing reports about the service department and how much experience they had, assuring me that I would be well taken care of. I did not purchase right there but went home to mull it over. She told me I could call in rather than come back to the store to order it and set up delivery should I decide to purchase it.
Several days later I called to make the purchase, put down a deposit and set up delivery since it was an "˜in stock' item. The following week they came with the couch and set it up in the room, trying out the recliners to make sure they worked. The delivery guys seemed in a hurry and proceeded to ask me to quickly sign and initial the delivery slip and pay with a check. I had not been told that I would be required to pay by check, thinking I could use my credit card as I had done with the deposit. I wrote the check and they were quickly on their way. We used the couch later that day and noticed that the one reclining seat was very noisy and sounded like the frame was loose. I e-mailed Carolyn about the problem and was told to call the store's customer service department where they would set up a service appointment for me. I did that and was shocked when I was told that the couch I purchased was an "˜as is' clearance couch and therefore had no warranty and no service availability. I said "WHAT?.....NO ONE EVER TOLD ME THAT THIS WAS AN "˜AS IS' ITEM OR I NEVER WOULD HAVE PURCHASED IT!" I was basically told "˜sorry' but that was on the original receipt. Well……guess what? I NEVER SAW THE ORIGINAL RECEIPT SINCE I MADE THE PURCHASE OVER THE PHONE! I NEVER SAW THE ORIGINAL RECEIPT UNTIL A WEEK AFTER DELIVERY WHEN IT CAME IN THE MAIL!! AND…..NOT ONE PERSON AT ANY TIME EVER MENTIONED THAT I WOULD BE BUYING AN "˜AS IS' COUCH WITH NO WARRANTY AND NO SERVICE!!! The salesperson Carolyn sat there telling me glowing reports about their service department, knowing that I was not going to get service because I was buying an "˜as is' item. After I looked, it was on the delivery slip in the upper corner but since the guys were in such a hurry to have me sign and then leave, I never noticed it!!
I have e-mailed the store and the salesperson and have been total ignored!!! I have been deceived, ripped-off and I'm extremely upset. How can businesses get away with this kind of stuff?? BE VERY, VERY CAREFUL IF YOU SHOP AT MOORE'S FINE FURNITURE! In my experience, they are not an honest company to deal with and they obviously don't care about good customer relations or service.
Review about: Lazyboy.